Terms & Conditions

Cancellation Policy

Last Updated: 28th May 2024

For Group & Bulk Bookings (More than 3 Rooms or Total 10 Room nights) , Corporate and Social Event and Conferences:

We understand that plans change sometimes. If you need to cancel/reduce/amend a guaranteed reservation, please do so 60 days prior to arrival.

  1. In case there is any no-show or cancellation/amendment of the conference/group (in part or full)/ rooms, within 60 days to up to 30 days of arrival/ event date will incur a cancellation fee of 50% of total bill value.
  2. In case there is any no-show or cancellation/amendment of the conference/group (in part or full)/ rooms, within 30 days to up to 7 days of arrival/ event date will incur a cancellation fee 75% of total bill value.
  3. In case there is any no-show or cancellation/amendment of the conference/group (in part or full)/ rooms, within 7 days of arrival/ event date will incur a cancellation fee 100% of total bill value.
  4. In addition, should any participants check out early, retention will be charged for those nights booked, now being released due to the early checkout.

Bookings made on non-cancellable/non-amendable packages/rates cannot be canceled/amended. In doing so, the full amount of advance paid will be treated as the cancellation fee.

For Individual bookings – We understand that plans change sometimes. If you need to cancel/reduce/amend a reservation. Reservation must be cancelled 7 days prior to the planned date of arrival.

  1. Incase Reservations cancelled within 7 days to up to 3 days of the arrival date will incur a cancellation fee 75% of total bill value.
  2. Reservations cancelled within 3 days (Arrival Date + 2 days prior) of the arrival date will incur a cancellation fee equalling to total bill value.

Reservations made on promotional offers with 100% advance deposit required at the time of reservations are non-cancellable, non-refundable, and non-amendable for the entire length of stay.

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