Cancellation Policy
Last Updated: 28th May 2024
For Group & Bulk Bookings (More than 3 Rooms or Total 10 Room nights) , Corporate and Social Event and Conferences:
We understand that plans change sometimes. If you need to cancel/reduce/amend a guaranteed reservation, please do so 60 days prior to arrival.
- In case there is any no-show or cancellation/amendment of the conference/group (in part or full)/ rooms, within 60 days to up to 30 days of arrival/ event date will incur a cancellation fee of 50% of total bill value.
- In case there is any no-show or cancellation/amendment of the conference/group (in part or full)/ rooms, within 30 days to up to 7 days of arrival/ event date will incur a cancellation fee 75% of total bill value.
- In case there is any no-show or cancellation/amendment of the conference/group (in part or full)/ rooms, within 7 days of arrival/ event date will incur a cancellation fee 100% of total bill value.
- In addition, should any participants check out early, retention will be charged for those nights booked, now being released due to the early checkout.
Bookings made on non-cancellable/non-amendable packages/rates cannot be canceled/amended. In doing so, the full amount of advance paid will be treated as the cancellation fee.
For Individual bookings – We understand that plans change sometimes. If you need to cancel/reduce/amend a reservation. Reservation must be cancelled 7 days prior to the planned date of arrival.
- Incase Reservations cancelled within 7 days to up to 3 days of the arrival date will incur a cancellation fee 75% of total bill value.
- Reservations cancelled within 3 days (Arrival Date + 2 days prior) of the arrival date will incur a cancellation fee equalling to total bill value.
Reservations made on promotional offers with 100% advance deposit required at the time of reservations are non-cancellable, non-refundable, and non-amendable for the entire length of stay.
